The rules defined by the CNIPA (Centro Nazionale per l'Informatica nella Pubblica Amministrazione), envisage the need for all the Public Administration to monitor the implementation of high profile projects, to guarantee the right implementation of these projects to the expected levels of quality.

Service objective:
grant the Administration, an investment return of 3% to 7% of the monitored project's economic value.

In this area of activity, ranks Creasys's services which, starting from 2002 has gained the CNIPA recognition as a “certified monitor” for the supervision and work flow support of high profile projects.

The monitoring of ICT contracts manifest itself in different specific actions for each of the provision lifecycle stages:

1. implementation of a factual study
2. compilation of the tender guidelines for the service provision management in outsourcing
3. work flow support
4. assistance during testing
5. implementation of an emergency and continuity plan
6. verification of the good intention of the investments

Main Advantages:

for the Administration:

• improve the quality of external services
• facilitate the management of contracts versus suppliers
• simplify the compilation of the tender guidelines making their content more homogeneous

for the Suppliers:

• make it easier to communicate with the Administration
• attribute the right value to the quality of service offered
• improve/standardise the description of the requested services
• simplify the inclination of the offer